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This page is a translation. If there are any differences, the Spanish version prevails. Leer en español

Legal

Delete your Nido account

You can delete your account whenever you want, from the app. It is erased immediately.

On this page

4 sections
  1. From the app
  2. What is erased
  3. What remains, without your name
  4. If you cannot delete it

From the app

  1. Open Nido and go to Settings.
  2. Tap Delete my account, at the bottom of the screen.
  3. Tap Continue. We send a 6-digit code to your account’s email.
  4. Enter the code and tap Delete my account.

Done: we close your session on all your phones.

What is erased

  • Your account and your email.
  • Your membership of the unit and the community.
  • Your notifications on the phone.
  • If the administration entered your email as the unit’s contact, that contact (name, email and phone).
  • Unused invitations that had your email.

What remains, without your name

What you wrote in the community (messages, questions, bookings, requests and claims) is kept because it is also part of what the other residents and the administration see. It appears signed as “Deleted resident”. A record that an account was deleted also remains, without your name or your email.

If you cannot delete it

  • If besides being a resident you have another role (front desk, administration or agent), the app tells you and does not delete it. Ask your community’s administration to remove it and try again.
  • If you no longer have your phone: install Nido on another phone, sign in with the code sent to your email and delete the account from there.

This cannot be undone. We do not keep a copy to recover the account. If you sign in again with the same email, it is a new account with no unit.

If you cannot delete it, write to us at soporte.nido@atheris.com.ar.

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